Identity Protection

Identity Protection


Can you put a price on your personal identity, your financial data, and your privacy? None of us can - they're priceless. Yet Identity fraud and data breaches are a growing concern for many, even those who think they navigate the digital world safely.


We're doing more online than ever before making us more vulnerable to fraud and online threats. MetLife and Aura Identity & Fraud Protection proactively helps safeguard the things that matter most to you: your identity, money and assets, family, reputation and privacy. We are with you every step of the way and each adult member is backed by a $5 million insurance policy.


Start monitoring and protecting your identity.

NOTE: The embedded link is only available when connected to the Bank of Hawai'i network. You can enroll and dis-enroll during open enrollment or due to a qualified life event. For enrollments outside of the annual enrollment period, please call 1-844-931-2872.


Plans will be effective January 1st of the following year.

Tell Me More

MetLife and Aura Identity & Fraud Protection Plus Plan helps protect what matters to you the most, like your identity, finances, privacy, and reputation, so you and your family can do what  you love online. Get advance features designed to help you defend yourself from todays risks:


•  Provides $5 million insurance per each enrolled adult member to help cover losses due to ID theft.1

•  Monitors your personal info, accounts, and online reputation and alerts you if threats are detected.

•  Monitors your credit, financial accounts, and property titles and alerts you to suspicious changes.

•  Helps protect your passwords, devices, and WiFi connection from hackers.

•  Offers protection for your loved ones, up to 10 additional adult users, no matter their relationship to you.

•  Provides 24/7 U.S.-based customer support to help with fraud events.

Contact Us

Questions about your payroll deductions for this benefit, open enrollment or other Bank of Hawai'i general benefits questions? The HR Service Center is ready to assist you!

Mercer Discretionary Benefits helps facilitate these plans with the Bank of Hawai'i.

 M-F 8a-5p HST

How It Works


Answers about the plan, including eligibility, options, enrollment, customer service and more.

  • Who is the provider?

    Aura combines superior technology and around-the-clock service, saving you time and stress. Aura scans billions of online sources, assesses personal identity risks, raises alerts of suspicious activity, and empowers users with access to 24/7 U.S.-based support and remediation services. With unparalleled family protection, Aura provides access to safe browsing tools and personalized threat alerts.
  • How can this help me?

    Aura offers robust protection by monitoring your personal info,credit, finances, and devices and alerting you of suspicious activity.It's proactive protection to help stop threats before they strike. If you area victim of fraud, an experienced Resolution Specialist will help you navigate credit bureaus, help initiate credit freezes or a credit lock, and work with you to resolve your fraud incident.
  • How do I pay for my identity and fraud protection?

    Fees will be paid through payroll deduction, so you don't have to worry about writing a check or missing a payment. For Employer-paid plans and buy-up, payment is made via credit card directly to Aura. 
  • When can I enroll?

    Enroll in Identity & Fraud Protection during annual enrollment.
  • Who can I protect with a Family Plan?

    Account owners can add up to 10 adults to their plan. There are no restrictions on adult family members — no matter where they live, their age, relationship, or whether they are financially dependent on the employee. Each adult member gets their own private, full-feature Aura account.


    Account owners may also add unlimited minors (under 18) to their plan if they have parental guardianship rights over the minor. The minor's alerts will be available for only the account owner to review.

  • My bank/credit card offers identity protection. Why would I need Aura?

    Aura Identity invests considerable resources into developing and advancing identity theft technology, and spends hours learning how identity thieves work. This means that these identity protection services are far broader and more comprehensive than a bank or credit card, which is usually based only on credit. Not only do these services monitor it all, but also fully manage and restore your identity in the case of fraud, which means you do none of the legwork. Finally, an up to $5 million identity theft insurance policy means you don’t have to cover the costs of recovering your identity.1
  • Is it safe to give MetLife & Aura Identity & Fraud Protection my information?

    MetLife & Aura Identity & Fraud Protection's comprehensive information security policy applies to all of its employees, consultants, contractors, and vendors:

    • Your information is stored solely in an encrypted data center on non-public networks behind firewalls using network address translation and address control lists
    • Security protocols enable only a limited number of professionals to access data on a need-to-know basis
    • All facilities utilize the latest security measures, as well as state-of-the-art surveillance and alarm systems




1Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms‚ conditions‚ and exclusions of coverage. Coverage may not be available in all jurisdictions.


*As a component of becoming an Aura Plan member, Consumers receive identity theft insurance through a group policy issued to Aura which is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company, which is not an affiliate or subsidiary of MetLife. Checking & Savings Cash Recovery and 401(K) & HSA Cash Recovery are part of and not in addition to the Expense Reimbursement limit of liability. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.




Mercer's Role & Compensation

Details of Mercer disclosure of the compensation.